BJORN VAN DEN BERG

terms & conditions

By using and shop on the www.bjornvandenberg.com website you accept that:

You agree that you have read, understood and agree to be bound by the below terms and conditions which govern the purchase and use of products from Bjorn van den Berg online. Bjorn van den Berg reserves the right to make changes to, delete, vary or add any information on the Bjorn van den Berg website, to the services described therein at any time without notice. These terms and conditions are subject to change from time to time, such changes to be effective from posting on the Bjorn van den Berg website. The most current version of our terms and conditions will be posted on our website at all times.

Orders

All orders are subject to acceptance and availability. Bjorn van den Berg offers products for sale that are in stock and available for dispatch from our warehouse for his pret-a-porter collection. Occasionally, however, he may be waiting for shipments from our suppliers. May it occur the item is sold out please sent an email to boutique@bjornvandenberg.com. to receive the updated information. Note that items in your shopping basket are not reserved and may be purchased by other customers during the your order process on the website. Please be advised that once an order has been finalized we are unable to make any modifications or cancellations. Bjorn van den Berg made every effort to display the colors of the products as accurately as possible shown at the webshop and website. However, as computer monitors vary, Bjorn van den Berg cannot guarantee that your monitor’s display of any color will be completely accurate.

Special orders

All (special) orders require 100% pre-payment and take approximately 4 – 6 weeks to produce and ship.

For all pre-order items and couture items you will be informed by email about the possibilities and lead time.

Payment

Payments can be made by IDeal, Molly, Paypall ,Visa, MasterCard and American Express.

Please note that Bjorn van den Berg will not be liable for any fees or charges that may be applied by a customer’s bank in respect of any transactions made on https://www.bjornvandenberg.com/online-boutique. All credit card details used for purchasing on are processed using a secure online payment gateway that encrypts your card details in a secure environment. Bjorn van den Berg will not keep your payment details on the website or on his customer data base due to privacy policy of his customers. When you have questions about a payment please send an email to customercare@bjornvandenberg.com

Currency

All prices mentioned on the website are in Euro’s and are inclusive of VAT at the applicable rate.

Delivery

Bjorn van den Berg provides worldwide shipping. If your country is not available while placing your order ,please contact us at customercare@bjornvandenberg.com. When we receive your order and your item is on stock it normally will be send from our warehouse within 24hours (on working days). All deliveries will be made through DHL standard delivery. In case your address is not listed at DHL we will find an alternative to make sure you will receive your order. We will provide email track and trace service for all shipments. All shipments are insured. Unfortunately we cannot deliver to P.O Boxes due to the high value of the goods and the requirement of a signature upon delivery.

Delivery costs

The Netherlands and Belgium:                          Free

Worldwide (orders below 500 Euro’s):             39,95 Euro

Worldwide on all orders above 500 Euro’s:    Free

Delivery time

Netherlands:                               1-2 working days.

Worldwide:                                   3-8 working days.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Bjorn van den Berg is not responsible for any delays caused by destination customs clearance processes or problems with the post order companies.

Import & custom duties

International orders may attract taxes or duties applied in the country where the order is delivered. These charges must be paid by the recipient of the order and are not the responsibility of Bjorn van den Berg. Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Return policy

If you want to return you purchase you can do so within 14 days after your order has been delivered to the delivery address. In order to process your return correctly, you can inform us by sending an email to returns@bjornvandenberg.com. If you want you can use our provided the return form. To sent you return please follow the below procedure:

Fill in the given return form, wrap the items carefully in the original packing and enclose the return form, this way we will know who to refund to. Ship your parcel by any post order company. Your money will be refunded within 14 days after receiving the returned goods. We will refund you what you paid for your order but not the taxes, delivery or return charge.

Every item comes with a return tag attached to the item. If the seal on the tag, the tag itself or the way the tag is attached is damaged or broken, the item cannot be returned and no refunds will be made. Please note earrings can only be returned in the original sealed bag due to hygienic reasons.

All jewelry is has been inspected very thoroughly and is checked for any faults before it is dispatched to the customer. Should you receive an item which has a technical default, please contact costumer care immediately via email at costumercare@bjornvandenberg.com. All faults must be reported within 7 days of receipt of the goods. If you would like to exchange a faulty item, you may do so, for the same item subject to availability. Where possible we will offer to repair the faulty item once the item has been returned and assessed. Please note that wear and tear of items will not be classified as faulty and therefore cannot be returned. We will pay for all shipping costs, domestic or international for faulty jewelry, however is not for any duties or taxes incurred by overseas customers.

Please note the return policy is according to the Dutch law. In case of any dispute, parties shall first try to solve their disputes based a mutual trust. Failing that, any and all disputes between the customer and Bjorn van den Berg, in connection with or related to an agreement or these conditions, shall be submitted to the competent court in Amsterdam. Meaning the law of the Netherlands shall govern the relationship between the customer and Bjorn van den Berg.

Jewelry and composition

Pret-A-porter Collection:Bjorn van den Berg combines many different materials some of which are unique and non-identical by nature. Crystals and precious stones are indicative of such unique materials where colors and shape naturally differ from one another. The metal components used by Bjorn van den Berg for his Pret-A-Porter collection are either pewter or brass and are hand plated with either 18 karat or 24 karat gold and Rhodium finish. All earring hooks and posts are nickel free. When sourcing our components we always purchase nickel free, however traces of nickel may be apparent in our jewelry.

Limited & Couture Collection

Bjorn van den Berg combines many different materials some of which are unique and non-identical by nature. Crystals and precious stones are indicative of such unique materials where colors and shape naturally differ from one another. The metal components used by Bjorn van den Berg for his Limited & Couture collections are either pewter or brass and are hand plated with either 18 karat or 24 karat gold and Rhodium finish some of these pieces are made in combination with metals and other materials like alminium , polystreen trimmings ( gold & silvertone) and vegan-leather these materials make sure that the pieces are not into fear with the sound technology ,are light and comfortable to wear and give a special effect onstage .This pieces are inspired and mostly worn by artist and celebrities on stage during tours, music-video’s ,television and photo.

Cleaning, ware and care

Special items need special care. See below precautions to take give the best care to your unique Bjorn van den Berg jewelry:

Simple polishing with a brass or silver cloth may restore any tarnishing which may occur over time. Crystals and precious stones are delicate and your jewelry should be treated with care. Avoiding contact with sharp objects, harsh chemicals (ie perfumes, hairspray and chlorine) and extreme heat including sunlight can prolong the life of your jewelry. When dressing, place the jewelry on last as this prevents the jewelry from coming into contact with the above mentioned damaging chemicals. It is also recommended that you not wear the jewelry in water as this can tarnish the appearance of the jewelry. It is recommended you carefully wipe the jewelry with a soft jewelry cleaning cloth after wear to remove chemicals and oils. You can also polish the stones using a special jewelry polishing cloth to make your jewels look good as new. Store jewelry in a dry place in the pouch provided as this helps avoid contact with other jewelry and objects which may scratch, chip, tarnish and damage your Bjorn van den Berg piece.

Warranty and repairs

All the products of Bjorn van den Berg have three months guarantee on failure of the plating, settings and closures due to fabrication defaults. Bjorn van den Berg is not responsible for any damage caused by careless wear or storage of pieces.

Although we take the upmost care to make sure your products will be in perfect condition it can happen you need a repair.

For us to investigate, evaluate and offer the best solution you can sent an email to costumercare@bjornvandenberg.com,

Costumer care

Although we take the upmost care to provide you with the best product, delivery and service it may happen you are not satisfied.

Please contact us by email

costumercare@bjornvandenberg.com with your recommendations or complains. Bjorn van den Berg is a member of the European commission of Dispute: https://webgate.ec.europa.eu.

 

Privacy

Please check out the privacy policy.

 

Intellectual rights, copyright and trademark

Your use of the websites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including all HTML and other code contained in this website. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international agreements. You are permitted to use the content only as expressly authorized by Bjorn van den Berg and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, You may electronically copy and/or print from the Website solely for personal, non-commercial purposes related to placing an order or shopping on the Website.

 

Content

In addition to the Intellectual property rights, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Bjorn van den Berg tries to ensure that the information on this site is accurate and complete. Bjorn van den Berg cannot guarantee the content is accurate non error-free. We always recommend that all users of the Internet ensure they have up-to-date virus checking software installed. Bjorn van den Berg reserves the right to withdraw any content from this website any time and without reason. Property, software and content of and displayed on Bjorn van den Berg, cannot be used for any commercial end. Nor for any advertising activity on your own website. This website is for your personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website.

 

Use of the website

You agree that you will be personally responsible for your use of Bjorn van den Berg website and webshop and for all of your communication and activity on and pursuant to this website. We reserve the right to deny you access to the website at any time, without any notice. If we conclude, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated Bjorn van den Berg, we may deny you access to this website on a temporary or permanent basis and any decision to do so is final. The use of this website is at your own risk.

Infringement notices

We respect the intellectual property rights of others and require that our users do the same. If you believe your work is being used in connection with our Website in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the Website, please notify us by sending an email to the following address: info@bjornvandenberg.com.

Dutch law

The terms & conditions are made according to and overseen by the Dutch law and are submitted to the exclusive jurisdiction of the courts of The Netherlands. These terms & conditions are deposited at the Chamber of Commerce at Amsterdam: KVK 53521064.